Terms of Service

Effective date: 21 July 2026

These Terms govern purchases from and use of MQLSoftware products, subscriptions, websites and the MQLSoftware Client Area (the “Services”). The Services are supplied by IVIA CODE LLP, a limited liability partnership registered in England and Wales under number OC450112, with its registered office at Stoney Works, 8 Stoney Lane, London, England, SE19 3BD (“MQLSoftware”, “we”, “us”). Contact: support@mqlsoftware.com.

Nothing in these Terms excludes or limits rights or remedies that cannot lawfully be excluded or limited under the law applicable to you.

1. Products and trading risk

Our products are software tools for market analysis and education. They do not provide investment, financial, legal or tax advice, and they do not execute or manage trades for you. Examples, backtests, signals and historical charts are illustrative and do not promise future performance. Trading and investing involve risk, including loss of capital. You remain responsible for every trading and risk-management decision.

2. Orders and delivery

The product, platform, price, currency, taxes (if applicable), billing frequency and included access are shown before payment. An order is accepted when the payment provider shown at Checkout confirms successful payment and we make the purchased access available. We may reject or cancel an order before acceptance where payment fails, fraud or misuse is reasonably suspected, or the product was displayed with an obvious error. If payment was captured for an order we do not accept, it will be returned.

Digital access may begin immediately after payment. Where required, Checkout asks you expressly to request immediate supply and acknowledge its effect on any change-of-mind cancellation right. This does not affect rights relating to faulty, misdescribed or undelivered digital content.

3. Account access

The Client Area uses the purchase email and time-limited login links. Keep access to that email and each login link secure. Notify us promptly if you reasonably suspect unauthorised access. We may ask for proportionate purchase evidence before changing an email or restoring access.

4. Licence

Unless the product page states otherwise, a purchase grants one customer a personal, limited, non-exclusive, non-transferable licence to use the supplied product for their own analysis on the permitted platform and accounts. You may not resell, sublicense, publish, share access credentials or licence files, circumvent access controls, or distribute copies. Restrictions on reverse engineering apply only to the extent permitted by applicable law.

Product pages and the Client Area identify the products, platforms and access period included in a purchase. A lifetime licence means the purchased version or access is not charged on a recurring basis; it does not guarantee that third-party platforms, operating systems, data sources or every future version will remain available or compatible indefinitely.

5. TradingView and MetaTrader delivery

TradingView access requires the exact TradingView username supplied by you and remains subject to TradingView’s platform availability and rules. MetaTrader packages are generated only for products linked to the purchase email. Platform, account-reset and package-generation limits displayed in the Client Area form part of the applicable service rules.

Current default service rules include up to three completed account resets in a rolling 90-day period for non-subscribers, subject to support review; active subscriptions may include higher or unlimited operational limits as shown in the Client Area. An automated platform-switch request may be limited to 14 days after purchase and may be unavailable after the original platform access has been used. We may review exceptional cases without promising approval.

6. Subscriptions and renewal

Subscriptions renew automatically at the billing interval and price displayed at Checkout until cancelled. The subscription payment provider, currently Stripe for the Client Area subscription flow, charges the payment method associated with the subscription. Any introductory or retention discount applies only for the duration expressly displayed; after it ends, the subscription returns to the regular renewal price displayed when the offer is accepted, unless we notify you of a permitted price change before it applies.

You can stop future renewals through Client Area → Billing → Open billing settings. Unless Checkout or the billing portal states otherwise, cancellation takes effect at the end of the paid billing period and access continues until then. Cancellation does not by itself refund a charge already made.

If a renewal payment fails, Stripe may retry it. We may provide a short grace period, currently up to three days, but are not required to extend access after the paid period or configured grace period. We do not currently promise a customer-controlled subscription pause.

7. Promotions

Promotion terms shown with an offer form part of that offer. Unless expressly stated otherwise, promotions are personal, cannot be exchanged for cash, cannot be combined, and may be withdrawn before acceptance. A cancellation-retention discount does not prevent you from rejecting the offer and proceeding with cancellation.

8. Refunds and cancellation rights

The Refund and Cancellation Policy forms part of these Terms. Except where applicable law requires otherwise or we expressly agree, payments for digital content and elapsed subscription periods are not refundable merely because you change your mind after immediate digital supply has begun with the required consent and acknowledgement.

This rule does not remove mandatory remedies for duplicate or unauthorised charges, failure to deliver, or digital content that is faulty or not as described. Ending a subscription and requesting a refund are separate actions.

9. Updates, availability and third parties

We may provide fixes, changes and updates. We do not promise uninterrupted availability or permanent compatibility with third-party platforms. Stripe, TradingView, MetaTrader brokers, operating systems, internet providers and market-data services are independent third parties and may change or suspend their services. We will use reasonable care and skill in supplying our Services, but are not responsible for third-party acts outside our reasonable control.

10. Fair use and suspension

Automated generation, credential sharing, resale, abuse, fraud, security attacks or attempts to circumvent licence controls are prohibited. We may temporarily restrict affected access where reasonably necessary to protect customers, systems or legal rights. Where practicable, we will state the reason and provide a review route. Suspension does not remove rights that cannot lawfully be excluded.

11. Liability

To the maximum extent permitted by law, we are not liable for trading losses, lost profits, lost opportunities, decisions made using an indicator, or indirect or consequential losses. Where our liability may lawfully be limited, our aggregate liability arising from the Services will not exceed the amount you paid us for the affected product or subscription during the 12 months preceding the event giving rise to the claim.

Nothing in these Terms limits liability for fraud or fraudulent misrepresentation, death or personal injury caused by negligence, breach of statutory consumer rights, or any liability that applicable law does not allow us to limit.

12. Changes and governing law

We may update these Terms for legal, security, operational or product reasons. Material changes that affect an active subscription will be communicated in a reasonable manner before they apply. The version accepted at Checkout remains recorded with the order.

These Terms are governed by the laws of England and Wales. If you are a consumer, this choice does not deprive you of mandatory protections or courts available under the law of your usual residence.

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